Home › Forums › Pro Themes › Education Hub Pro › I Can not edit theme appearance education hub pro

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 17, 2023 at 1:45 am #188521
    Symeon Kouskounis
    Participant

    I Can not edit theme appearance education hub pro . No plugins installed. WP version 6.1.1
    I got the message error …
    Pls help
    Simon Kouskounis

    February 17, 2023 at 2:51 am #188523
    Psink
    Keymaster

    @SIMONKOUSKOUNIS, Please give us a access to the site dashboard? We will check and fix the issue

    February 18, 2023 at 12:04 am #188560
    Symeon Kouskounis
    Participant

    I send you e mail @ info@them….
    Many Thanks
    Simon

    February 19, 2023 at 11:24 pm #188589
    Psink
    Keymaster

    @SIMONKOUSKOUNIS, Seems the Php version is not compatible. Could you please downgrade the PHP version to 7.4.3? You can request your hosting provider to downgrade the PHP version of your site

    Please let us know if the customizer does not work even after the downgrade of the PHP version

    • This reply was modified 1 year ago by Psink.
    February 20, 2023 at 12:15 am #188593
    Symeon Kouskounis
    Participant

    @Psink
    I got this from my hosting provider
    Warning: PHP versions PHP 5.6, PHP 7.2, PHP 7.3 και PHP 7.4 are deprecated.

    We recommend that you update to a supported version of PHP. For more information, read our PHP documentation.
    I Used 7.4 Php version before and i had same problems in both sites .After i upgrate php version to 8.1 .
    Customizer still does not work
    All other of my sites working with php 8.1 except two with education hub pro theme

    Pls Help
    Thank you

    Simon Kouskounis

    February 20, 2023 at 1:36 am #188594
    Psink
    Keymaster

    Strange issue, I have tested in several servers. But the issue was on your site only. I am not sure but I guess there is an issue with your server. Because if it was an issue with the theme the issue should be in any server.

    I just found the particular issue on your site only. You can also verify in the demo server
    here is the link
    https://app.instawp.io/

    Also, I will forward the issue to the theme author maybe he will recognize the issue and give us a solution to fix it

    We will come back to you soon

    • This reply was modified 1 year ago by Psink.
    February 20, 2023 at 2:20 am #188597
    Symeon Kouskounis
    Participant

    @Psink

    I m going to downgrade to previous version all for this time

    till theme author fix the issue .

    Many Thanks Psink

    Simon Kouskounis

    February 20, 2023 at 5:59 am #188601
    Psink
    Keymaster

    @SIMONKOUSKOUNIS, Is it possible to share FTP or cPanel of your site? According to our theme author there might be a server-specific issue. So he would like to check by enabling debug mode on the server

    You can share the login details to prashant.themepalace@gmail.com

    Waiting for your response

    February 20, 2023 at 8:19 am #188606
    Symeon Kouskounis
    Participant

    1st of all Many Many thanks for your response

    It’s not possible to share FTP or cPanel of site that i have other 4 sites who works ok

    but i downgrade the wp in 6 version not 6.1.1 and looks its works …in that sites

    I have no issues with other sites with no education hub pro theme…

    I will check it next 2 days and i will come back

    Many Thanks Psink

    Simon Kouskounis

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