Comments on: How do I install a new theme https://themepalace.com/tutorials/how-do-i-install-the-themes/ WordPress Themes and Plugins Marketplace Fri, 21 Apr 2017 11:02:01 +0000 hourly 1 By: burnzy https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-13204 Mon, 06 Mar 2017 16:16:45 +0000 http://themepalace.com/?p=2548#comment-13204 In reply to wensolutions.

I have same issues as jolitis. When I download the theme from Theme Palace, it only downloads as an expanded set of files. It does not download as a zip file. So i need your help in getting me a zip file format of the theme.

]]> By: wensolutions https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-12212 Mon, 13 Feb 2017 16:22:36 +0000 http://themepalace.com/?p=2548#comment-12212 @Johnny Lindahl

There are two ways you can download the theme

1. You can download the theme from the ‘Thank You’ screen or the link provided in your purchase receipt email sent to you.

2. You can also log into your Theme Palace My Account simply (http://themepalace.com/my-account) to view your purchase details, and download your theme or its updates.

But for both of these conditions, make sure you have had purchased the theme after signing up and ‘loggin in’ to your a/c in Theme Palace.

For further sales or purchase related inquiries you can mail to info@themepalace.com .

]]> By: Johnny Lindahl https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-12208 Mon, 13 Feb 2017 13:26:55 +0000 http://themepalace.com/?p=2548#comment-12208 When going to: http://themepalace.com/wp-admin/profile.php

an press: You have not activated the license for WP Documentation Pro. Go to settings to activate your license.

I get: Sorry, you are not allowed to access this page.

????

]]> By: Johnny Lindahl https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-12206 Mon, 13 Feb 2017 13:15:28 +0000 http://themepalace.com/?p=2548#comment-12206 I just updated to Them: Photo Magic Pro

Payed via PayPal.

Going to my Theme Palace account.

And get this massage.

My Account

From your account dashboard you can view your Purchase History, Download History and edit your billing address, password and account details
You have not made any purchases

You have not purchased any downloads

???

I got a mail with the license number. But find no plays to download from?

]]> By: Sakin Shrestha https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-11648 Wed, 01 Feb 2017 03:42:28 +0000 http://themepalace.com/?p=2548#comment-11648 In reply to wensolutions.

we have already solved this issue. There was issue with his email address. Thanks WEN solutions for suggesting way to contact us for any sales related issues.

]]> By: wensolutions https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-11647 Wed, 01 Feb 2017 03:39:02 +0000 http://themepalace.com/?p=2548#comment-11647 @NDAVIS43521,

It could have cause when you make a purchase before you register / login Theme Palace account which we called it a “Guest Checkout” . Please confirm this case.

Normally, if you have followed the correct procedure as defined in this tutorial you would have seen the product in your dashboard.

http://themepalace.com/tutorials/how-do-i-buy-themes/

For further sales or purchase inquiry you can mail to info@themepalace.com .

Thanks.

]]> By: wensolutions https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-11646 Wed, 01 Feb 2017 03:23:47 +0000 http://themepalace.com/?p=2548#comment-11646 In reply to pfk-sieradz.

@pfk-sieradz,

Sorry for the trouble. As far as we remember, we have already listened to your query and also been resolved on your part after you found it was due to PHP version on your server.
If you still have anything else to get support on Graduate Pro kindly post it in our support forum

http://themepalace.com/forum/graduate-pro/

Regards

]]> By: NDAVIS43521 https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-11633 Tue, 31 Jan 2017 17:37:34 +0000 http://themepalace.com/?p=2548#comment-11633 I paid the money for Wen Corporate Pro but, when I log into my account, it says I don’t have any purchase history. What happened?

]]> By: pfk-sieradz https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-11617 Tue, 31 Jan 2017 13:51:29 +0000 http://themepalace.com/?p=2548#comment-11617 I bought a template Graduate Pro. After installing and running my site stopped working!!!!
HELP!!!!!!!

I have wordpress 4.7.2

]]> By: wensolutions https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-10119 Tue, 20 Dec 2016 10:36:09 +0000 http://themepalace.com/?p=2548#comment-10119 @rangod, it is not clear which theme sections are you trying to customize.

The perfect place to have your queries being answered is our support forum.

Kindly, re-post your queries http://themepalace.com/support-forum by specific selection of the product.

Our support person will try to answer them. Moreover, you can check theme instructions of your current theme from: http://themepalace.com/theme-instructions/

Hope this helps !

]]> By: Rangod https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-10113 Tue, 20 Dec 2016 07:05:39 +0000 http://themepalace.com/?p=2548#comment-10113 Hello
I need help as I can’t fully customize some sections from my WordPress Dashboard.
1/On Personnalisation-Sections-Service, I can choose Number of Services and Post ID, but I can’t customize Icon or Icon Background Color as no menu appears.
2/On Personnalisation-Sections-Team, Post ID and Social network boxes-to-tick appear, but I can’t add any photo.
3/On Personnalisation-Sections-Blog, I can’t add any photo.
4/On Personnalisation-Sections-Features, I do not mange to fill the ‘Icon # fa-archive’ box to personnalise the icon.
Thank you very much for your help!

]]> By: wensolutions https://themepalace.com/tutorials/how-do-i-install-the-themes/#comment-8512 Tue, 25 Oct 2016 08:29:37 +0000 http://themepalace.com/?p=2548#comment-8512 Upload takes the .zip (extension) file instead of folder. So make sure you have themename.zip file exists in your local and after you ‘Browse’ to upload, you select this file.

This file (theme) would then upload to server and activate it.

]]>